Getting Listed

I can't find my company listed anywhere on your site – what do I do?
If you are not listed in our courtesy listings, the quick and simple way to get added to our database is to purchase a priority listing. Our courtesy listings are updated every 6 months.

How soon before I can see my advertising on your sites?
Your listing will appear on our web site immediately. Any additional products purchased, such as banners, display ads, will appear as soon as you have configured them in your account management system.

What are the advertising products you offer?
Our advertising products are the priority listings, banners, display ads, and web sites.

Can you guarantee me business if I advertise with your yellow pages?
Just like any other form of advertising, we cannot guarantee that the customer will buy from you – we can only expose a consumer to your listing and give you the ability to showcase your products and services.

If I have a complaint, concern, or comment, how do I address it?
Send us an e-mail at info@metroclave.com

Do you have live support available?
We do not have this feature available at this time, but deliver prompt responses to support requests on our e-mail.

How do your rates compare to your yellow pages competitors?
Our prices are substantially lower than our competitors, we are flexible and we have payment plans, you can also refer to our media kit.

How up to date is your data?
Our courtesy listing data is updated every months to include new businesses and remove those that are no longer in business. This ensures that our listings remain useful to consumers visiting our site.

How large is your yellow pages database?
Our database contains approximately 300 categories and 600 business listings.

Do other yellow page directories online have more listings than you?
Our database is kept up to date with the latest companies, and we believe that it is the most comprehensive indexes of businesses available online.

Do you have a toll free number?
You can call us toll free at 1-877-849-0015.


Billing

What are your terms and conditions?
Please view our terms and conditions page for more information.

Is my credit card and ordering information secure with your company?
Fortunately, we only accept phone payments and payments by mail. This means that your information and credit card is never shared with a third party individual.

How can I determine if my order has been received?
A receipt will be sent to your billing email address as a confirmation of your order. If you do not receive this email within 48 hours, please contact us.

How do you handle orders from outside the U.S. and Canada?
Please contact a sales representative for more information on international sales.

Will I be charged sales tax?
No sales tax will be applied to your order.

How do I increase my advertising exposure with you beyond what I initially ordered?
You can make modifications to your account at any time using your account management system.

How do you receive payment every month?
We charge your credit card or checking account (as selected by your order) for the price of your account each month.

Do you accept payments by mail?
We do accept mailed payments.

Can I cancel my advertising at any time?
You have an obligation by the time determined in the contract that you signed.

If my account goes into collections for non-payment, can I bring the account current by calling you?
No, your account must be settled with the collection company.


Listings

What is the Metroclave Keyword Package?
It is a listing that provides the data of the client, itsWeb site, email, a map to its location, its telephone number, and more - all in a Metroclave.

What does a priority listing include?
1. Placement in its category and selected cities.
2. Displayed same ad advertising in PAL.
3. Your company name in bold and blue, linked to your web site.
4. Your address and phone number.
5. Link to your web site.
6. Link to your email.
7. Link to a map to your location and driving directions.
8. It includes up to 25 pictures to show your business.
9. Supercheck.

What's the difference between a courtesy and priority directory listing?
The courtesy is a basic listing, not in bold that provides to the new businesses like service the consumers who visit our site. The Metroclave Keywords puts the business of the advertiser in bold, over the listings of the courtesy, and provides with the advertiser much more detailed information.

Why do I have to buy a Metroclave if all I want is a banner or other advertising product?
The Metroclave is the core of our product line, providing consumers with quality searchable business listings. The other products are powerful extensions of Metroclave.

How do I change information in my Metroclave?
You can easily make changes to your Metroclave using the account management system.


Banners

I don't have a banner. How do I get one?
Contact to one of our representatives of sale to obtain prices and more details to 1-877-849-0015

How do I supply you with my banner?
It can send it to our e-mail (info@metroclave.com) in form .pdf or form .jpg, not less than 300 dpi for better result in your banner (Max. Width: 217px).

How many impressions will I get with this banner?
You have an unlimited number of impressions to your banner. We do not limit or charge for the number of times a consumer can view your advertising per month.

Where will the customer go when they click on my banner?
The customer will be sent to your display ad, the information given to us or to your own web site link.


Display Ads

Who designs my display ad? How do I make changes?
Our department of design will design your banner if you want or you are in proportionate complete control to design your announcement of exhibition, using the management system of accounts.

What are the dimensions of my display ad?
The display ad area is 572 x 343 pixels.


Web Site

When will my web site be up and visible?
Once your advertising has been purchased, you have the ability to create your web site at any time.

Will my web site appear on search engines?
Your information is put in the search motors along with the rest from sites at metropolitan level of Latin Yellow Pages.


Other

My question is not answered here. What do I do?
Please feel free to send us an email if you have additional questions.